Contact Us

How can we help you?

You can email us 24/7 athello@luv.itand a member of the Customer Care team will reply back within 24 hours with most emails receiving a reply in under 2 business hours.

Our email hours are: 7 days a week from 8am - 8pm PST.

Chat with us: 7 days a week from 9am - 6pm PST.

Brands and Designers:

Would you like to join as a brand or designer? Pleasefill-in this formand a member of the Brand Relationships team will contact you within 24hrs.


Please note that operates as a marketplace for designers and retailers that care deeply about the planet and its people. We do not have a buying department and we do not buy stock directly from brands.


Email: If you are a journalist and require images for editorial purposes, please e-mail your requests to Please note that we do not hold samples, however, we may be able to put you in touch with our brand and retail partners to obtain these.

US Office:

922 San Leandro Ave.

Mountain View, CA 94043

Mexico Office:

Carretera Mexico Toluca #1232,

Cuajimalpa de Morelos, 11910 CDMX, Mexico